Privacy Policy
Date: 2025-08-28
1. Personal Data Collection: What You Need to Know
1.1 Definition of Personal Data
This Privacy Policy outlines how we process personal data when you use our website. Personal data refers to any information that can be linked to you as an individual—such as your full name, email address, physical address, phone number, and browsing behavior on our site. Our practices align with the European Union’s General Data Protection Regulation (GDPR) to ensure your data is handled lawfully and transparently.
1.2 Data Controller
The entity responsible for processing your personal data (as defined by Article 4(7) of the GDPR) is the operator of this website. For inquiries about data processing, contact us at service@auxdio.com.
2. Personal Data Processing When Visiting Our Website
When you browse our website for informational purposes (without registering or submitting additional details), your browser automatically sends certain data to our server. This data is technically necessary to display our site correctly, maintain system stability, and ensure security. We process this data under the legal basis of Article 6(1)(f) of the GDPR (legitimate interest in providing and securing our service).
The data collected includes:
- Your device’s IP address
- The date and time you accessed the site
- The specific pages you visited (e.g., product listings, blog posts)
- The volume of data transmitted during your session
- Your browser type and version (e.g., Chrome 120, Safari 17)
3. Additional Website Features & Services
3.1 Overview of Available Services
Beyond browsing, our website offers features like creating a customer account and purchasing products. We also use tools to streamline sales (e.g., payment method selection) and improve our offerings (e.g., analyzing user engagement). To use these services, you may need to share additional personal data, which we process only to deliver the specific service you request. All data handling follows the principles outlined in this Policy.
3.2 Working with External Service Providers
We occasionally engage external service providers to assist with data processing—such as payment processors and shipping companies (details in Sections 5 and 7). We carefully vet all providers, require them to follow our instructions, and monitor their compliance with GDPR requirements to protect your data.
3.3 Third-Party Involvement for Promotions/Partnerships
If we collaborate with third parties to offer promotions, contests, or joint services, we may share your personal data with these partners. In such cases, partners may also collect your data directly (at their own responsibility). We will always provide clear details about data sharing when you sign up for these offers or access the relevant service.
3.4 Third Parties Outside the EEA
If our service providers or partners operate outside the European Economic Area (EEA), we will inform you of the implications (e.g., data transfer to non-EEA countries) when you use the associated service. We ensure all such transfers meet GDPR standards for data protection.
4. Data Processing When Contacting Us or Creating an Account
4.1 Contacting Us
When you reach out via email or our contact form, we store the data you provide (e.g., name, email address, phone number) solely to respond to your inquiry. This data is retained only until your question is resolved.
4.2 Creating a Customer Account
To register an account, we collect only the information you voluntarily share. This may include:
- Your first and last name (and username, if you choose one)
- Login credentials: email address and a password you create
- Contact details: physical address, phone number, and email
- Any additional personal or interest-related information you opt to share (e.g., style preferences for personalized recommendations)
5. Data Processing for Purchases
5.1 Order-Related Information
When you buy from our online store, we collect “shopping data” to fulfill your order and communicate updates. This includes:
- Details of the items purchased (name, price, size, etc.)
- Your unique order number
- Delivery and billing addresses
- Order status (e.g., “processing,” “dispatched,” “delivered”)
- Payment status (e.g., “paid,” “refunded”)
- Communication about your order (e.g., support messages, return requests)
- Return status (e.g., “pending,” “approved”)
- Shipping details (e.g., tracking numbers from delivery providers)
5.2 Payment Information
We offer multiple payment methods (e.g., credit card, PayPal) and collect only the payment details needed to process your transaction. This may include:
- Billing address
- Preferred payment method
- Relevant financial details (e.g., credit card number, IBAN/BIC for bank transfers)
We also receive limited payment-related data from external processors (e.g., PayPal ID for PayPal payments) to verify and complete transactions. We never share more data than necessary with these providers.
6. Cookies & Tracking Technologies
6.1 What Are Cookies?
We use cookies, web pixels, and similar tools to collect information about your use of our services. Cookies are small files stored on your device that help our site function, remember your preferences, and analyze engagement. By law, we request your consent (via our cookie banner) before using non-essential cookies. You can update your preferences or withdraw consent anytime via the “Manage Cookies” link in our website footer.
6.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for site functionality (e.g., accessing secure checkout). Cannot be disabled. |
| Functional | Remembers your preferences (e.g., saved shipping address) to personalize your experience. Can be disabled (may reduce functionality). |
| Performance/Analytic | Collects passive data on how you use the site (e.g., pages visited) to improve performance. No marketing use. Can be disabled. |
| Advertising/Targeting | Makes ads more relevant (e.g., preventing repeated ads) and may share data with third-party advertisers. Can be disabled. |
6.3 Managing Your Cookie Preferences
You can control cookies via your browser settings (e.g., block new cookies, delete existing ones). Most browsers’ “Help” section explains how to adjust these settings. Blocking all cookies may require you to re-enter preferences on each visit and could break features like checkout.
6.4 Web Pixels
We use web pixels (small code snippets) to track the success of marketing campaigns (e.g., if you click a promotional button) and analyze site usage. Pixels record when a device or browser visits a specific page (e.g., a post-purchase “thank you” page) but do not identify you directly.
6.5 Analytics: Google Analytics
We use Google Analytics to monitor site traffic and user behavior. For details on Google’s data practices, visit Google’s Privacy & Terms. To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on.
6.6 Behavioral Remarketing
We use remarketing to show targeted ads on third-party sites (e.g., Google, Facebook) after you visit our site. For example:
- Google Ads: Managed by Google Ireland Ltd. Opt out via Google Ads Settings.
- Bing Ads: Operated by Microsoft Ireland Operations Ltd. Learn more at Microsoft’s Privacy Statement.
- Facebook Ads: Uses Facebook Business Tools to show interest-based ads. Adjust preferences via Facebook Ad Preferences. We never share personal data with Facebook—only encrypted email hashes to create “lookalike audiences.”
6.7 Other Tracking Tools
We may collect “clickstream data” (e.g., device type, operating system, time spent on pages) to optimize our site. We also use JavaScript, entity tags (for faster loading), and HTML5 local storage (to save preferences) to improve your experience.
6.8 Do Not Track (DNT)
Some browsers send DNT signals, but uniform standards for DNT do not yet exist. Our site does not currently process or respond to DNT requests.
6.9 Location Information
You can prevent your device from sharing location data by disabling location services in your device/browser settings. We do not collect location data unless you explicitly allow it.
7. Sharing Data with Third Parties
We only share your data if required by law or to deliver our services. Examples include:
- Customer Service Providers: Hotline or support teams who process data only to assist you.
- Technical Providers: Teams maintaining our servers or website—they access data only to keep our site running.
- Payment Processors: Receive limited payment data to complete transactions (e.g., credit card details for processing).
- Shipping Companies: Get your name, delivery address, and email (if needed for delivery updates) to send your order.
- Authorities: We share data if compelled by a court order, official request, or to comply with legal obligations (e.g., fraud prevention).
All third parties are bound by contracts to protect your data and use it only for the purposes we specify.
8. Data Retention & Erasure
We store your personal data only as long as needed to fulfill the purpose for which it was collected (e.g., order data until delivery is confirmed, account data until you delete your account).
- Legal Retention Obligations: Some data (e.g., order invoices) must be kept for tax/audit purposes (up to 10 years under laws like Germany’s Commercial Code).
- Blocking Instead of Deletion: If legal rules prevent full erasure, we “block” your data—restricting access to a small team and using it only for permitted purposes (e.g., defending against legal claims).
- Account Deletion: When you delete your account, we erase all stored data unless legal retention rules apply.
9. How We Protect Your Data
We use technical and organizational measures to secure your data, including:
- SSL encryption for all data transmitted (e.g., login credentials, payment details)
- Regular security audits of our systems
- Access controls limiting who can view your data (only authorized staff with a “need to know”)
10. Your Rights as a Data Subject
Under the GDPR, you have the following rights regarding your personal data:
- Right to Information: Request details about how we process your data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Ask for your data to be deleted (where legally allowed).
- Right to Restrict Processing: Limit how we use your data (e.g., if you dispute its accuracy).
- Right to Data Portability: Receive your data in a usable format to share with another provider.
- Right to Withdraw Consent: If we process data based on your consent, you can revoke it anytime (this does not affect past processing).
10.1 Requesting Information
To protect your data, include proof of identity (e.g., a copy of your ID) with any information requests.
10.2 Objecting to Processing
- If we process your data based on “legitimate interest” (not a contract), you can object. Explain your reasons, and we will either stop processing or prove our compelling interest to continue.
- You can object to data processing for advertising or analytics anytime by contacting service@auxdio.com.
10.3 Filing a Complaint
You have the right to complain to a data protection supervisory authority (e.g., your local authority in the EU) if you believe we mishandle your data.
11. Updates to This Policy
We may update this Privacy Policy to reflect website changes or new legal requirements. We encourage you to review it periodically for updates.
12. Contact Our Data Protection Team
For questions about data protection or to exercise your rights, contact our team at:
- Email: service@auxdio.com (mark “Data Protection” in the subject line)