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Shipping Policy

At our store, we’re dedicated to delivering a seamless, reliable experience for every customer—no matter where you are in the world. Each day, we fulfill orders for shoppers across dozens of countries, with a focus on fast processing, transparent shipping, and responsive support to keep you informed every step of the way.

Shipping Details

Complimentary Worldwide Shipping

We’re proud to offer free standard shipping on all orders globally—no minimum purchase required. Whether you’re ordering from North America, Europe, Asia, or beyond, you won’t pay extra for delivery.

Trusted Logistics Partners

To ensure your order arrives safely and efficiently, we partner with leading international carriers. Our primary shipping providers include:

 

  • DHL
  • UPS
  • FedEx
  • TNT
  • EMS

 

The specific carrier for your order is selected based on your destination, package size, and regional delivery speed—so you always get the most reliable service for your location.

Order Processing & Delivery Timelines

Processing Time

All orders are carefully inspected, packed, and prepared for shipment within 2–3 business days of payment confirmation.

 

  • Important Note: Processing time excludes weekends (Saturday, Sunday) and major public holidays (e.g., Christmas, New Year’s Day, Lunar New Year). Orders placed after 5 PM UTC on a business day will be processed the next business day.

Estimated Delivery Time

Once your order ships, delivery times typically range from 7–12 business days (from the date of shipment) to most destinations worldwide.

 

  • Please Note: Delivery estimates reflect average carrier performance and do not account for customs clearance delays, regional shipping restrictions, or unforeseen disruptions (e.g., severe weather, carrier backlogs). We cannot guarantee exact delivery dates, but we’ll keep you updated if delays occur.

Key Shipping Notes

  1. Confirm Your Shipping Address Before Payment
    Double-check your full shipping address (including street name, apartment/unit number, postal code, and country) before completing payment. We will only ship to the address provided at checkout—address changes cannot be made after payment is confirmed, as orders enter processing quickly.
  2. Delays Due to Force Majeure
    In the event of unavoidable circumstances (e.g., natural disasters, pandemics, international shipping bans, or customs strikes), order processing or delivery may be delayed. We will notify you via email of any significant delays and prioritize fulfilling your order as soon as conditions normalize.
  3. Damaged Items in Transit
    We take extra precautions (e.g., protective padding, quality checks) to ensure your order arrives intact. If your item is damaged during shipping:
    • Take clear photos of the damaged item and its packaging (including the shipping label).
    • Contact our support team at service@doorofshopping.com within 3 business days of receiving the package.
      We’ll review your claim promptly and arrange for a free replacement or full refund—no extra steps or costs for you.

Order Tracking

Real-Time Updates for Your Order

  • Order Acknowledgement: Immediately after placing your order, you’ll receive an email confirming your order details (items, quantity, total amount, and shipping address) so you can verify everything is correct.
  • Shipment Confirmation: Once your order is dispatched, we’ll send a second email with:
    • Your unique order number
    • Carrier name and direct link to their tracking portal
    • Shipment date and time
    • Package tracking number(s)

How to Track Your Package

You can track your order 24/7 by visiting the carrier’s official website (linked in your Shipment Confirmation email) and entering your tracking number. Tracking updates may take 1–2 business days to appear after shipment, as carriers need time to scan and log the package into their system.

International Shipping Tips

  1. Regional Service Variations
    Available shipping services (e.g., express vs. standard) may differ by country. To view exact service options and delivery estimates for your location, enter your full shipping address during the checkout process—this ensures you get the most accurate info for your area.
  2. Customs & Import Taxes
    International orders may be subject to customs duties, import taxes, or fees imposed by your country’s customs authorities. These charges are not included in your order total and are the sole responsibility of the customer.
    • For details on applicable rates, we recommend contacting your local customs office before placing your order—they can provide specific information about fees for your region.